One-on-One Coaching To Create Amazing Team Leaders Who CONSISTENTLY Reach (Or Even Exceed) Team Goals Every Month!
Use this practical, proven and easy-to-implement Team Leader Training Process (developed in the trenches – Not Theory or PowerPoint ‘Fluff’) with 18 Resources and Tools to create Amazing Team Leaders Who Coach, Nurture and Lead Winning Teams!
This is the best Done-with-You Coaching Program For Creating Amazing Team Leaders on the Planet!
Problems this One-on-One Mastermind Coaching Program will solve:
Call Center team NOT consistently hitting its Targets and KPIs.
Team Leaders with little to no training or the skills needed to lead their teams to regularly meet (or even exceed) their Targets and KPIs every month.
Team Leaders who don’t effectively lead their team cause unnecessary stress and frustration, harm the Brand, Increase Costs and Lower Profitability.
Promoting Team Members as Team Leaders only to find they aren’t suited for the role, then having to replace them and losing really good operators in the process.
Getting Call Centers To Consistently Hit Their Targets And KPIs Is Easy!
Every person responsible for running a Call Center has the power to say ‘Goodbye’ to the stress and frustration of regularly missing their targets, and finally feel the relief of CONSISTENTLY hitting (or even exceeding) their targets and KPIs every month.
I created this One-on-One Coaching/Mentoring Mastermind to impact the lives of as many people as I could by helping them develop their own proven, practical Training Program that creates amazing Team Leaders who Coach, Nurture and Lead Winning Teams!
Your Coach and Mentor
Here what others have to say about working with Marc…
Finally hitting our numbers!!
Now that our Team Leaders have the skills and tools needed to lead their teams more effectively, we are hitting our numbers and going from strength to strength.
Results are what counts.
Marc’s training is a mix of foundation and cutting edge modules allowing any company’s training to be the very best in its field. It’s easy to understand and has a proven track record with actual results!
Marc is an outstanding Mentor…
who knows how to develop leaders to reach their potential. He is encouraging, supportive and his wise counsel in the nuances of leadership is second to none. I will always be grateful for his guidance in helping me achieve my goals, which allowed me to assist my staff achieve their goals.
Here’s what you get…
Lessons and Resources that bring Clarity and Deep Understanding of your Purpose and the reasons why you and your team members want to achieve continued and sustained success.
Lessons and Resources to identify the Key Traits, Characteristics and Practices of amazing Team Leaders to get the right person to begin with, who clearly Understands Their Role and Responsibilities.
Lessons and Tools that provide the structure and accountability to ensure Team Leaders are spending the time needed each day to effectively manage and lead their teams – especially under performers!
Lessons and Tools for creating easy to follow Call Structures with the right steps and proper sequence to follow that are easy for Team Leaders to coach team members on to increase their success.
Easily and effectively Monitor and Score of team members’ calls with an easy-to-customize Scoring Tool that identifies areas to praise, and deficiencies that need to be corrected with further individual training.
Lessons and Resources for effectively providing corrective and nurturing feedback that identify positive aspects of calls to praise and deficiencies Team Leaders can work on with team members.
Lessons and Templates for conducting Team Leader and Team Member Skills Audits to identify those areas Managers and Team Leaders need to focus on to get the most out of their team.
Lessons and Templates for developing Team Leader and Team Member Coaching Plans outlining coaching roadmaps for areas of improvement, who delivers coaching and when its delivered.
Unlimited access to all the Modules, Lessons and Resources for developing amazing Team Leaders for 6 months that allows you to review all the sessions we’ll conduct together to reference whenever you want to review any aspect of the program.
Easily customized Resources, Tools and Templates for Call Center Managers and Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs AND The 7 Pillars For Creating Amazing Team Leaders Workbook.
15 Bonus Micro Training videos covering: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!
Create A Better Future!
One-on-One Coaching To Create Amazing Team Leaders Who CONSISTENTLY Reach (Or Even Exceed) Team Goals Every Month!ONLY $1,950 with the expiring coupon!
- 8 x 1 Hour Online Coaching/Mentoring Sessions covering everything in these modules:
- MODULE 1: Preparing Your Framework for Success
- MODULE 2: Pillar 1- Amazing Team Leaders
- MODULE 3: Pillar 2 – Effective Time Management
- MODULE 4: Pillar 3 – Coachable Call Structures
- MODULE 5: Pillar 4 – Call Monitoring and Scoring
- MODULE 6: Pillar 5 – Providing Effective Feedback
- MODULE 7: Pillar 6 – Skills Audits
- MODULE 8: Pillar 7 – Coaching Plans
- CREATING AMAZING TEAM LEADERS ONLINE COURSE – 6 MONTHS UNLIMITED ACCESS
- 18 RESOURCES, TOOLS AND TEMPLATES
- 15 BONUS MICRO TRAININGS
WHO THIS IS FOR
- This course is for people frustrated they can’t get the performance from their team they should be getting, and stressed their team isn’t consistently reaching its KPIs.
- This course is for people who are sick and tired of missing targets every month because their teams aren’t being managed effectively by Team Leaders.
- This course is for people who want a proven, practical and easy-to-implement Team Leader Training Process that creates amazing Team Leaders who clearly understand their role and have the practical skills and resources needed to lead their teams to CONSISTENTLY achieve (or even exceed) monthly targets.
WHO THIS IS NOT FOR
- This course is NOT for anyone unwilling to invest the time and energy to develop a proven training process for creating amazing Team Leaders.
- This course is NOT for anyone who is lazy, unaccountable or time wasters just wanting to tick a box to keep their boss off their backs for the Call Centers ongoing poor performance.
- This course is NOT for anyone happy with the status quo and who thinks things will eventually get figured out without having to do anything different.
- This course is NOT anyone who 100% believes that they’re not going to succeed.
Frequently Asked Questions
What Should I Be Able To Do At The End Of My One-on-One Mastermind Coaching Sessions?
You should be able to use all the lessons, resources and tools in this course to create your own customized Team Leader Training Program as either a standalone training program or include them in your exiting training programs. And, confidently deliver it!
How Do The One-on-One Coaching/Mentoring Mastermind Sessions Work?
We’ll select a convenient day of the week for a 1 hour time slot time for 8 consecutive weeks to follow the modules in 7 Pillars For Creating Amazing Team. Each session will involve a lesson(s) on each of the Pillars and we’ll work together to customize the associated resource(s).
How Long Can I Access The Creating Amazing Team Leaders Course?
You have unlimited access to the Course, all Resources/Tools and Micro Training Videos for 6 Months from the date you begin your One-on-One Coaching/Mastermind Sessions.
Is The Course Available Across Multiple Platforms?
Yes, the course has been designed to be accessed through mobile, tablets and desktops.
Do I Need Any Special Technology or Technical Skills To Customize Any Resources, Tools and Templates?
Not at all! All the resources, tools and templates have been created in either Word, Excel or as a PDF to make sure they were easy to customize, so as long as you can use these common programs, you’ll be fine.
What If I Have Technological Difficulties Or Need To Speak With Someone?
You shouldn’t really, but if you do have any technical difficulties or would like to speak with me… simply send an email to me at firstname.lastname@example.org and I’ll get back to within 24 hours!
Submit Your Application Today!
Finally say ‘Goodbye’ to the stress and frustration of missing your targets and KPIs every month by creating Amazing Team Leaders Who Coach, Nurture and Lead Winning Teams!