Say Goodbye To The Stress And Frustration Of Consistently Missing Your Call Center Targets!

Create Team Leaders Or Become One That Regularly Hits
(Or Even Exceeds)Team Targets and KPIs Every Month!

Use this practical, proven and easy-to-implement Team Leader Training Process (developed in the trenches – Not Theory or PowerPoint ‘Fluff’) with 18 Resources and Tools to create Amazing Team Leaders Who Coach, Nurture and Lead Winning Teams!

Result 1

Team Leaders who clearly understand their role with the practical skills needed to lead their teams to consistently achieve their Targets and KPIs.

Result 2

Reducing the time it takes Team Members to become more productive to lower costs and increase profitability.

Result 3

Finally saying ‘Goodbye’ to the stress and frustration of missing your goals and targets so you can concentrate on other critical areas of the business!

This is the best Training Course For Creating (Or Becoming) Amazing Team Leaders on the Planet!

Problems this course will solve:


Call Centers NOT CONSISTENTLY hitting their Targets and KPIs.


Team Leaders with little to no training or the skills needed to lead their teams to regularly meet (or even exceed) their Targets and KPIs every month.


Team Leaders who don’t effectively manage or coach their teams cause unnecessary stress and frustration, harm the Brand, Increase Costs and Lower Profitability.


Promoting really good front line staff as Team Leaders only to find they aren’t suited for the role, then having to replace them and losing a great operator in the process!

Getting Call Centers To Consistently Hit Their Targets And KPIs Is Easy!

Every person responsible for running a Call Center has the power to say ‘Goodbye’ to the stress and frustration of regularly missing their targets, and finally feel the relief of CONSISTENTLY hitting (or even exceeding) their targets and KPIs every month.

I created this course to impact the lives of as many people as I could by helping them develop their own proven, practical Training Program that creates amazing Team Leaders who Coach, Nurture and Lead Winning Teams!

Marc Carriere
Your Coach and Mentor

Here what others have to say about working with Marc…

Finally hitting our numbers!!

Now that our Team Leaders have the skills and tools needed to lead their teams more effectively, we are hitting our numbers and going from strength to strength.

Kevin Sharp


Results are what counts.

Marc’s training is a mix of foundation and cutting edge modules allowing any company’s training to be the very best in its field. It’s easy to understand and has a proven track record with actual results!

Matthew Saunders

Executive Manager, Sales Strategy

Marc is an outstanding Mentor…

who knows how to develop leaders to reach their potential. He is encouraging, supportive and his wise counsel in the nuances of leadership is second to none. I will always be grateful for his guidance in helping me achieve my goals, which allowed me to assist my staff achieve their goals.

Julie Cox

Operations Manager

Here’s what you get…

MODULE ONE: Preparing Your Framework for Success

Lessons and Resources that bring Clarity and Deep Understanding of your Purpose and the reasons why you and your team members want to achieve continued and sustained success.

MODULE TWO: Pillar 1 - Amazing Team Leaders

Lessons and Resources to identify the Key Traits, Characteristics and Practices of amazing Team Leaders to get the right person to begin with, who clearly Understands Their Role and Responsibilities.

MODULE THREE: Pillar 2 – Effective Time Management

Lessons and Tools that provide the structure and accountability to ensure Team Leaders are spending the time needed each day to effectively manage and lead their teams – especially under performers!

MODULE FOUR: Pillar 3 – Coachable Call Structures

Lessons and Tools for creating easy to follow Call Structures with the right steps and proper sequence to follow that are easy for Team Leaders to coach team members on to increase their success.

MODULE FIVE: Pillar 4 – Call Monitoring and Scoring

Easily and effectively Monitor and Score of team members’ calls with an easy-to-customize Scoring Tool that identifies areas to praise, and deficiencies that need to be corrected with further individual training.

MODULE SIX: Pillar 5 – Providing Effective Feedback

Lessons and Resources for effectively providing corrective and nurturing feedback that identify positive aspects of calls to praise and deficiencies Team Leaders can work on with team members.

MODULE SEVEN: Pillar 6 – Skills Audits

Lessons and Templates for conducting Team Leader and Team Member Skills Audits to identify those areas Managers and Team Leaders need to focus on to get the most out of their team.

MODULE EIGHT: Pillar 7 – Coaching Plans

Lessons and Templates for developing Team Leader and Team Member Coaching Plans outlining coaching roadmaps for areas of improvement, who delivers coaching and when its delivered.


Easily customized Resources, Tools and Templates for Call Center Managers and Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs AND The 7 Pillars For Creating Amazing Team Leaders Workbook.


15 Bonus Micro Training videos covering: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!

Create A Better Future!

Use This OCC4243 Discount Code NOW and SAVE $1,000 before you miss out!










  • This course is for people frustrated they can’t get the performance from their team they should be getting, and stressed their team isn’t consistently reaching its KPIs.
  • This course is for people who are sick and tired of missing targets every month because their team isn’t being managed effectively.
  • This course is for people who want a proven, practical and easy-to-implement Team Leader Training Process that creates amazing Team Leaders who clearly understand their role and have the practical skills and resources needed to lead their teams to CONSISTENTLY achieve (or even exceed) monthly targets.


  • This course is NOT for anyone unwilling to invest the time and energy to develop a proven training process for creating (or becoming) amazing Team Leaders.
  • This course is NOT for anyone who is lazy, unaccountable or time wasters just wanting to tick a box to keep their boss off their backs for their team’s ongoing poor performance.
  • This course is NOT for anyone happy with the status quo and who thinks things will eventually get figured out without having to do anything different.
  • This course is NOT anyone who 100% believes that they’re not going to succeed.

Frequently Asked Questions

What Should I Be Able To Do At The End Of This Course?

You should be able to use all the lessons, resources and tools in this course to create your own customized Team Leader Training Program as either a standalone training program or include them in your exiting training programs. And, confidently deliver it!

How Long Can I Access This Course For?

You have unlimited access to the Course, all Resources/Tools and Micro Training Videos for 6 Months from the date you enrolled.

Do I Need Any Special Technology or Technical Skills To Customize The Resources, Tools and Templates?

Not at all! All the resources, tools and templates have been created in either Word, Excel or as a PDF to make sure they were easy to customize, so as long as you can use these common programs, you’ll be fine.

Is The Course Available Across Multiple Platforms?

Yes, the course has been designed to be accessed through mobile, tablets and desktops.

What If I Have Technological Difficulties Or Need To Speak With Someone?

You shouldn’t really, but if you do have any technical difficulties or would like to speak with me… simply send me an email ( and I’ll get back to within 24 hours!

Better yet… add Laser Coaching when you Check Out and get unlimited 15 minute Zoom calls with me for the duration of the course!

Get Started Today!

Finally say ‘Goodbye’ to the stress and frustration of missing your targets and KPIs every month by creating (or becoming)
Amazing Team Leaders Who Coach, Nurture and Lead Winning Teams!